Question 1

What is Fos Lighting? How are you different from other lighting brands?

Accepted Answer

Fos Lighting is a third-generation family business founded in 1950 by Hari Krishan Rohatgi at Bhagirath Palace, New Delhi — the first electrical retail shop in that market. We have been in the lighting business for over 75 years, making us one of India’s oldest lighting families. What makes us different: Original designs only — we don’t resell other brands or imports. Every fixture is designed by us and made exclusively for Fos. 100% handcrafted by Indian artisans — cast brass, dabka embroidery, Kashmiri textiles, mosaic glass. Real craft, not factory production. India’s first online lighting store — we pioneered e-commerce in Indian lighting before any competitor went digital. 75 years of heritage — our competitors were founded in 1978, 2013, 2016. We were here in 1950.

Question 2

Where is Orient Electric House? Can I visit your store?

Accepted Answer

Orient Electric House, our founding store, is still open at Bhagirath Palace, New Delhi — the same location where Hari Krishan Rohatgi opened it in 1950. You’re welcome to visit; the family is still there. However, for the widest selection and easiest shopping experience, we recommend browsing our full collection online at foslighting.in.

Question 3

Are you related to Orient Electric (the fan and appliance company)?

Accepted Answer

No. Orient Electric House (founded 1950) and Orient Electric Limited (the fan/appliance brand) are separate, unrelated companies. We are a lighting-focused family business. The name “Orient Electric House” was our original retail store name, and Fos Lighting is our modern e-commerce consumer brand.

Question 4

What does "Fos" mean?

Accepted Answer

Fos comes from the Greek word phos (φῶς), meaning “light.” It reflects our belief that light is fundamental to how a space feels — not just a functional decision, but one of the most important design choices you make.

Question 5

Why should I choose Fos over other lighting brands?

Accepted Answer

The simple answer: you cannot find our designs anywhere else. Fos fixtures are original, handcrafted by Indian artisans, and made with premium materials and traditional craft techniques that mass-produced brands cannot replicate. What makes us different from other brands: vs Multi-brand retailers: many lighting stores simply resell products from multiple manufacturers. We design and make every fixture ourselves — these are Fos originals, not catalog products. vs Corporate/mass-produced brands: some brands focus on showrooms and high-volume modern designs. We have 75 years of heritage and handcraft every piece in India using traditional techniques. vs Diversified companies: for brands where lighting is one of many product lines, it’s a secondary business. For us, lighting has been the only focus for three generations. vs Online marketplaces and generic sellers: those offer commodity products. Fos fixtures are exclusive — you won’t see them in your neighbor’s home. If you want uniqueness, craft, and a real story behind your lighting, that’s Fos.

Question 6

Do you have physical showrooms I can visit?

Accepted Answer

We have our founding store at Bhagirath Palace, New Delhi, and we work with select retail partners. However, our primary channel is online (foslighting.in) — we were India’s first online lighting store, and it lets us offer the widest selection at the best pricing without the overhead of multiple physical locations. For trade clients, designers, and large projects, we offer in-person consultations and sample viewings by appointment. Contact us directly.

Question 7

How do I choose the right chandelier size for my room?

Accepted Answer

As a general guideline, add your room’s length and width (in feet) and convert the total to inches to estimate the ideal chandelier diameter. Example: a 12 ft × 14 ft room → 12 + 14 = 26 → suits a chandelier around 26 inches wide. For double-height spaces, larger statement pieces are recommended. If unsure, share your room dimensions with our team and we’ll recommend specific fixtures.

Question 8

Which light is suitable for a 10–12 ft ceiling?

Accepted Answer

For standard 10–12 ft ceilings, semi-flush lights, compact chandeliers, and medium pendants work well. Taller ceilings allow for longer drop chandeliers or multi-tier designs. Our team can recommend the ideal drop height based on your exact ceiling measurement.

Question 9

Can this light be used in rooms other than the recommended space?

Accepted Answer

Absolutely. Our recommendations are based on common usage, but many designers creatively use fixtures in different spaces — cafés, boutiques, bedrooms, entryways, feature corners. If you share your space details, we can suggest the best options.

Question 10

Do you help with lighting selection for my project?

Accepted Answer

Yes. Fos Lighting offers expert consultation. Share your room size, ceiling height, intended location, and style preference, and our team will recommend suitable designs. For trade clients and large projects, we provide dedicated support.

Question 11

What information should I keep ready before choosing a chandelier?

Accepted Answer

For best recommendations, have ready: Room size (length × width) Ceiling height Intended location (dining, living, foyer, bedroom, etc.) Preferred style (traditional, modern, industrial, etc.) Any false ceiling or structural details

Question 12

I'm not sure what style I want. Can you help me decide?

Accepted Answer

Yes. Start by browsing our collection and save 2–3 fixtures you’re drawn to — even if they’re for different rooms. Send us those links along with photos of your space, and we’ll help you narrow down a style direction and suggest specific pieces.

Question 13

Can I see the light in person before buying?

Accepted Answer

Yes. You can visit our showroom at Bhagirath Palace, New Delhi to see products in person. If visiting is not possible, we can send you actual product photos and videos via email or WhatsApp to help you make a confident decision. Just contact our team with the product you’re interested in.

Question 14

Do you offer a design consultation service?

Accepted Answer

Yes, especially for trade clients, architects, designers, and large residential projects. We can provide lighting layouts, fixture recommendations, and technical specifications. Contact us — email info@foslighting.com, WhatsApp +91-85275-17363, or the Contact Us / Trade Enquiries form at foslighting.in.

Question 15

Do you offer customization in your lights?

Accepted Answer

Yes. Many Fos Lighting designs can be customized in size, finish, drop length, and configuration. Please contact our team with your requirement, and we’ll confirm feasibility and timelines.

Question 16

What parts of the light can be customized?

Accepted Answer

Depending on the design, we may customize: Overall dimensions (width, height) Rod or chain length for pendants/chandeliers Finish (brass, antique, copper, etc.) Number of light points Shade material or color Our team will confirm what’s possible for each specific product.

Question 17

How long do custom orders take?

Accepted Answer

Custom orders typically take 3–6 weeks depending on design complexity and finish requirements. For urgent projects, express processing may be available. Our team will share a committed delivery timeline before order confirmation.

Question 18

Are customized products returnable?

Accepted Answer

Customized and made-to-order products are generally non-returnable, as they are produced specifically for your specifications. Please confirm all details — size, finish, configuration — before placing the order. We’re happy to send mockups or samples for approval before production begins.

Question 19

Can you develop completely new designs for projects?

Accepted Answer

Yes. Fos Lighting works with architects, designers, and project buyers to develop bespoke lighting solutions. Share drawings, references, or mood boards, and our design team will create custom fixtures tailored to your project. Minimum order quantities and lead times apply.

Question 20

Do you offer bulk/project pricing for custom orders?

Accepted Answer

Yes. For hospitality, commercial, and residential projects requiring 10+ units or bespoke designs, we offer project pricing. Contact us with your requirement, timeline, and budget, and we’ll prepare a detailed proposal.

Question 21

What does "handcrafted" actually mean? How is it different from mass-produced?

Accepted Answer

Handcrafted means each fixture passes through the hands of skilled artisans who shape, finish, and assemble it by hand — not on an automated production line. The difference: Cast brass vs stamped brass — we pour molten brass into molds and hand-finish each piece. Mass-produced brands stamp thin brass sheets. Traditional embroidery — real needlework done by artisans; each shade is unique. Mass producers use printed or machine-stitched imitations. Mosaic glass — hand-assembled piece by piece. Factory fixtures use injection-molded plastic “mosaic” patterns. Finish quality — our artisans sand, polish, and patina each piece. The depth and warmth are impossible to replicate at scale. You can see the difference from across a room — and feel it when you hold the fixture.

Question 22

Where do your materials come from?

Accepted Answer

We source materials from artisan communities across India: Brass and aluminium — cast and finished by metalworkers in North India Traditional embroidery — sourced from skilled embroiderers practicing various traditional techniques Natural textiles — woven and embroidered by artisans across different regions of India Mosaic glass — hand-cut and assembled by glass artisans in India Jute and natural fibers — sourced from craft cooperatives We’ve worked with many of these artisan families for decades — some for over 50 years.

Question 23

Are your products Made in India?

Accepted Answer

Yes. 100% of Fos fixtures are designed, crafted, and finished in India by Indian artisans. We do not import or resell products from other countries. This is a core part of our identity and a major differentiator — many lighting brands in India import their products from overseas manufacturers.

Question 24

Do you use real brass or is it just brass-plated?

Accepted Answer

It depends on the collection and design. For exclusive designs and premium collections (like our 1Eva collection), we use real cast brass — solid brass poured into molds, cooled, hand-finished, and given an antique or polished patina. Cast brass has weight, warmth, and durability that lasts decades. For other collections, we work with a variety of materials including aluminium, steel, and other metals with different finishes — offering something for every budget and aesthetic. Material choice depends on design exclusivity, budget, aesthetic preferences, and durability needs. Our 1Eva collection features the most exclusive pieces using brass, marble, crystal, and other premium materials.

Question 25

Can the brass finish tarnish or change over time?

Accepted Answer

All our brass products come lacquered by default, which resists tarnishing and maintains the original finish. If you prefer a natural polished brass that ages and develops a patina (especially in humid or coastal environments), you can request customization without lacquer. Natural brass patina is considered desirable by many — it adds character and depth. To maintain lacquered brass: wipe with a dry cloth regularly, and avoid harsh chemicals or abrasive scrubbing.

Question 26

How do I place an order?

Accepted Answer

Browse our collection at foslighting.in Add items to your cart Proceed to checkout and enter shipping details Choose payment method (credit/debit card, UPI, net banking, COD where available) Confirm your order You’ll receive an order confirmation email immediately, followed by shipping updates.

Question 27

Which products are available for immediate dispatch?

Accepted Answer

Products marked “In Stock” on the product page are available for faster dispatch (typically 2–5 business days). Items marked “Backorder” or “Custom Basis” require additional lead time.

Question 28

What does "backorder" mean?

Accepted Answer

Backorder indicates the item is not currently in ready stock and will be arranged or produced after order confirmation. Backorder products display: Minimum order quantity (MOQ) Approximate dispatch timeline (e.g., 3–4 weeks) Please review these details before placing your order. Once confirmed, backorder items cannot be cancelled.

Question 29

Do you offer Cash on Delivery (COD)?

Accepted Answer

COD is available for select products and locations, subject to order value limits. The COD option will appear at checkout if available for your order. For high-value or custom orders, advance payment is required.

Question 30

Why are your prices higher than other online/marketplace sellers?

Accepted Answer

Our fixtures are handcrafted originals made with real materials by skilled artisans. The honest breakdown: Mass-market online sellers (₹500–₹2,000): high-volume factory production, stamped metal or plastic components, thin finishes that corrode within 12–18 months, identical designs sold by many sellers, limited after-sales support. Fos Lighting (₹2,500–₹20,000+): handcrafted using traditional techniques, real cast brass and hand-blown glass and embroidered textiles, original exclusive designs, built to last 10–20+ years, full warranty and support. Cost per year, Fos is often more economical. A ₹10,000 Fos chandelier lasting 15 years = ₹667/year. An ₹800 mass-market light lasting 18 months = ₹533/year — but you’ll replace it 10 times and still not have something worth looking at.

Question 31

Do you offer discounts or promotional pricing?

Accepted Answer

Fos products are priced fairly based on artisan labor, material costs, and design value. We occasionally offer: Seasonal sales (Diwali, New Year, etc.) Clearance pricing on discontinued designs Project/bulk discounts for trade clients Sign up for our newsletter to be notified of promotions.

Question 32

Can I get a price match if I find the same product cheaper elsewhere?

Accepted Answer

If you find our product sold on an authorized retail partner’s site at a lower price, contact us and we’ll match it. However, Fos designs are exclusive — you will not find them on unauthorized sites or marketplaces. If you see a “similar” product elsewhere at a lower price, it is either a mass-produced imitation, made with inferior materials (brass-plated, not cast brass), or a copy/inspired design not made by us. We stand behind the quality and craft of every Fos fixture. If you have pricing concerns, contact us and we’ll explain the value difference in detail.

Question 33

Do you ship across India?

Accepted Answer

Yes, Fos Lighting ships pan-India through reliable logistics partners. We cover all major cities, towns, and most remote locations.

Question 34

Do you ship internationally?

Accepted Answer

Yes, we support international shipping for many products. International shipping charges are additional and calculated based on: Destination country Product size and weight Shipping method (air vs sea) Contact our team with your delivery location for an exact quote.

Question 35

What are the shipping charges?

Accepted Answer

Orders above ₹1,000 (after all discounts): free shipping across India Orders below ₹1,000: ₹100 shipping charge Shipping is calculated at checkout based on your order value and delivery location.

Question 36

How long does delivery take?

Accepted Answer

In-stock items (metro cities): 5–7 business days In-stock items (Tier 2/3 cities): 7–12 business days Backorder/custom items: 3–6 weeks from order confirmation You’ll receive tracking information once your order ships.

Question 37

Can I track my order?

Accepted Answer

Yes. Once your order is dispatched, you’ll receive a tracking link via email and WhatsApp. You can also check order status by logging into your account on foslighting.in.

Question 38

What if I'm not available to receive the delivery?

Accepted Answer

Our logistics partner will attempt delivery 2–3 times. If you’re unavailable, they’ll leave a delivery notice with rescheduling instructions. You can also arrange delivery to a neighbor, office, or alternate address by coordinating with the courier team.

Question 39

Do you deliver to remote or hard-to-reach locations?

Accepted Answer

We ship to most locations in India. For remote areas (islands, hill stations, far northeast), delivery may take longer and additional charges may apply. Contact us with your pincode before ordering and we’ll confirm feasibility.

Question 40

Do you provide installation services?

Accepted Answer

Most Fos Lighting products can be easily installed by any qualified electrician using the product images and standard electrical practices. For more complex or customized designs, our team typically assists your installer through detailed installation photos, video tutorials, and live video calls for real-time guidance. If you prefer on-site installation, we can arrange third-party installation support at an additional cost (subject to location availability). Contact us for a quote.

Question 41

Is installation included in the product price?

Accepted Answer

No, installation is not included unless explicitly stated. However, we provide installation guidance and support to your electrician at no extra charge.

Question 42

Can I install the fixture myself (DIY)?

Accepted Answer

If you have basic electrical knowledge and the right tools, many Fos fixtures can be DIY-installed. However, we strongly recommend hiring a qualified electrician for safety and to ensure proper wiring, support, and finish. DIY installation voids warranty claims related to improper setup.

Question 43

What is the ideal hanging height for a chandelier?

Accepted Answer

Above dining table: 30–36 inches above the table surface Open areas (foyer, living room): at least 7 ft clearance from the floor Double-height spaces: can hang lower for dramatic effect, but maintain safe head clearance Adjustments may be needed based on ceiling height and personal preference.

Question 44

Can the rod or chain length be adjusted?

Accepted Answer

Many hanging lights come with adjustable rod or chain length — you can shorten during installation. Custom lengths can also be arranged before production. Check the product page or contact us to confirm.

Question 45

Do I need any special tools or hardware to install?

Accepted Answer

Standard electrical tools are sufficient for most installations — your electrician will have everything needed. Note: we do not provide mounting screws, as these need to be selected based on your specific ceiling type (concrete, wood, false ceiling, etc.). Your electrician can source the appropriate hardware. Mounting plates, chains/rods, and wiring components specific to the fixture design are included.

Question 46

What warranty do you provide?

Accepted Answer

Fos Lighting provides: No-questions-asked transit damage warranty — if any damage occurs during shipping, share a clear unboxing video with our team and we’ll promptly arrange replacement of affected parts. Manufacturing defect warranty (1 year) — covers defects in materials or workmanship under normal use. Does not cover damage from improper installation, misuse, or wear-and-tear. Electrical component warranty (as per manufacturer) — LED drivers, bulb holders, and wiring covered per component manufacturer’s terms (typically 6–12 months).

Question 47

What if my product arrives damaged?

Accepted Answer

Record an unboxing video before opening the package (this is critical for warranty claims). Contact us immediately with photos/video showing the damage. We’ll arrange free replacement of damaged parts or a full replacement if needed. Without unboxing video evidence, warranty claims may be declined by the logistics partner.

Question 48

Can I return or exchange a product if I don't like it?

Accepted Answer

Exchanges: we accept exchanges within 7 days of delivery if the product is unused, undamaged, and in original packaging. Exchange is subject to product availability and any price difference. Returns for refund: custom or made-to-order items are non-returnable. For standard in-stock items, contact us to discuss your specific situation — we’ll work with you to find a solution. Return shipping: the customer is responsible for return shipping costs unless the product is defective. Contact us before initiating an exchange to obtain authorization and instructions.

Question 49

What if the light doesn't match my room after installation?

Accepted Answer

We recommend viewing product dimensions, photos, and videos carefully before ordering. For high-value purchases, consider ordering a sample or arranging a consultation. If the fixture genuinely doesn’t work in your space, contact us within 7 days of delivery. We may offer: Exchange for a different product (subject to availability and price difference) Store credit for a future purchase Return with restocking fee (15–20%) Custom/backorder items cannot be returned for style/fit reasons.

Question 50

How do I claim warranty?

Accepted Answer

Contact us via email or phone with your order number, photos/video of the issue, and a description of the defect. Our team will assess and confirm eligibility; if approved, we’ll send replacement parts or arrange pickup and replacement. Warranty claims require proof of purchase and typically take 7–15 days to process.

Question 51

Does warranty cover bulbs?

Accepted Answer

LED bulbs (if included) are covered under a 1-year warranty. Filament and incandescent bulbs are consumables and not covered after first use.

Question 52

Are your lights compatible with LED bulbs?

Accepted Answer

Yes, most Fos Lighting fixtures support LED bulbs. Always check the product page for: Bulb type (E27, B22, GU10, etc.) Maximum wattage Recommended bulb shape (A-shape, candle, globe, etc.) If unsure, contact our team before purchasing bulbs separately.

Question 53

Do the fixtures come with bulbs included?

Accepted Answer

This varies by product. Check the product page under “What’s Included” or “Package Contents.” Many decorative fixtures are sold without bulbs to let you choose LED, filament, or incandescent based on preference.

Question 54

What voltage are your products designed for?

Accepted Answer

Most Fos fixtures without built-in LEDs can be used in any country with the appropriate bulbs for that region’s voltage (110V, 230V, etc.). Products with built-in LEDs are designed for 230V AC, 50Hz (India standard) and cannot be used in countries with different voltage without a converter. These products may have restrictions on international shipping. If ordering for international use, please confirm voltage compatibility with our team before purchase.

Question 55

Can I use a dimmer switch with this light?

Accepted Answer

Dimmer compatibility depends on the fixture wiring (most are dimmer-ready) and the bulbs you use (not all LED bulbs are dimmable). Check the product page for dimmer compatibility. If installing a dimmer, use dimmable LED bulbs rated for the fixture’s wattage.

Question 56

What is the IP rating? Can I use this fixture outdoors?

Accepted Answer

Our fixtures are handcrafted by small-scale artisan workshops and are not formally IP-rated. For outdoor use: fixtures marked “Outdoor” on our website are suitable for covered outdoor areas (porches, roofed balconies). For fully exposed outdoor installation, please consult our team about weather resistance and suitability. Indoor fixtures should not be used in areas with direct water exposure. Always check the product page or contact us if you’re unsure about outdoor suitability.

Question 57

How much does the fixture weigh? Will my ceiling support it?

Accepted Answer

Product weight is not listed on our website. For specific weight information, please contact our team with the product name or link. For heavy chandeliers and large pendants, ensure: The ceiling is concrete or well-supported wood False ceilings have reinforcement anchored to the slab above Mounting hardware is rated for the fixture weight Consult your installer or civil engineer if you have concerns about ceiling load capacity.

Question 58

Can I connect this to a smart home system (Alexa, Google Home)?

Accepted Answer

Fos fixtures work with smart bulbs or smart switches: Smart bulbs — install smart LED bulbs (Philips Hue, Wipro Smart, Syska Smart, etc.) and control via app or voice assistant. Smart switches — replace your wall switch with a smart switch to control any fixture. Some products may have integrated smart functionality — check the product page or contact us.

Question 59

Do you work with interior designers and architects?

Accepted Answer

Yes. Fos Lighting works closely with interior designers, architects, and design professionals. Benefits include: Trade discounts Priority support and consultation Custom design services for bespoke projects Samples can be arranged (sampling costs apply) Contact us via the Trade Enquiries form or email to discuss your project requirements.

Question 60

Do you offer project pricing for hospitality and commercial projects?

Accepted Answer

Yes. For hotels, restaurants, offices, retail stores, and large residential projects, we offer: Volume discounts Custom designs and sizing Phased delivery schedules Installation coordination (third-party or direct, location-dependent) Your dedicated sales contact will work with you throughout the project. Share your project brief, timeline, and budget, and we’ll prepare a detailed proposal.

Question 61

Can you provide CAD drawings or technical specs for design submissions?

Accepted Answer

We can provide PDF drawings or hand-sketched drawings along with material specifications and product dimensions for your design submissions. For detailed technical requirements, contact our team and we’ll share the information available for your project.

Question 62

What is the minimum order quantity (MOQ) for custom designs?

Accepted Answer

MOQ depends on product availability, quantity requirements, and order value. For simple customization (finish, size), we can usually accommodate single units. For best guidance, share your design reference, drawings, or images with our sales team. Once we review the specifics, we’ll confirm MOQ and feasibility accurately.

Question 63

Do you work with international architects or designers for projects in India?

Accepted Answer

Yes. Many international design firms working on India projects specify Fos Lighting. We can coordinate with your local project team, provide technical support, and handle logistics. Contact us early in the design phase to discuss timelines and feasibility.

Question 64

Can I feature Fos products in my design portfolio or publications?

Accepted Answer

Yes, with credit. If you’ve used Fos fixtures in a completed project, you’re welcome to feature them in your portfolio, on social media, or in design publications — just credit “Lighting by Fos Lighting” or tag @foslighting. For professional photography or press features, contact us and we’ll provide high-resolution product images and project details if needed.

Frequently Asked Questions

About Fos & Heritage

Product Selection & Guidance

Customization & Bespoke Orders

Materials & Craft

Ordering & Pricing

Shipping & Delivery

Installation & Setup

Warranty & Returns

Technical Specifications

Trade & B2B

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