What’s Covered
- Manufacturing defects: 1 year. All Fos Lighting branded products are covered against manufacturing defects for one (1) year from the date of invoice to the original purchaser, subject to the conditions and exclusions below.
- Breakage during transit: 3 days. All Fos Lighting products are covered against breakage during transit if it is reported within 3 days of receipt of the order, with an unboxing video (see How to Make a Claim).
- Clearance items. Clearance items are covered only for breakage during transit (within 3 days of receipt of the order, with an unboxing video). They are sold as-is, with no warranty against manufacturing defects. See our Refund & Cancellation Policy.
- Bulbs. Bulbs supplied with Fos Lighting products are not covered by the Fos Lighting warranty. They are covered by their manufacturer’s warranty, where applicable.
About Hand-Finished Products
Every Fos Lighting piece is hand-finished by artisans. The finish, colour, texture and detailing of your product may differ slightly from website photos and from other pieces of the same design. This is part of the nature of handcrafted lighting and is not a manufacturing defect, so finish variations are not covered under this warranty.
What We Will Do
If our inspection confirms a manufacturing defect or transit breakage covered by this warranty, Fos Lighting will repair or replace the affected part(s), or make an appropriate adjustment. We decide which of these applies. Repair or replacement can take 15–30 days, or as otherwise communicated to you.
How to Make a Claim
For breakage during transit:
- Record a continuous unboxing video from the moment you open the sealed package. It should show the package’s condition, the packing and every item as you take it out. The video helps us assess the damage and improve our packing and handling for future orders.
- Check each box against your invoice, one box at a time.
- Within 3 days of receipt of the order, email info@foslighting.com or WhatsApp +91-9899689630 with the unboxing video, clear photos of the damaged part(s) and a copy of your invoice.
- Send the damaged part(s) back to us for inspection. Fos Lighting will arrange and cover the return shipping.
Transit breakage claims without an unboxing video may not be accepted.
For manufacturing defects:
- Email info@foslighting.com or call +91-846-7854-367 with your invoice number, photos and a short description of the issue.
- Send the fixture back to us so we can assess it. Shipping it to us is at the customer’s cost. Once the product is repaired or replaced, we will ship it back to you free of charge.
What’s Not Covered
Costs not covered:
- Labour costs, including removal and reinstallation of the product
- Shipping costs for sending a product to us for a manufacturing defect claim (we ship the repaired or replaced product back free of charge, and we cover return shipping for transit breakage)
The warranty does not apply to:
- Variations in finish, color, texture or detailing that come from hand-finishing
- Bulbs, which are covered by their respective manufacturer’s warranty
- Products used for purposes they were not designed for
- Products that have been altered, abused, misused, damaged by negligence or accident, or repaired by anyone other than Fos Lighting
- Products that have been improperly stored, installed, maintained or operated, or used against our written instructions
- Products not installed by a qualified electrician
- Products connected to an incorrect electrical supply, or damaged by lightning, power surges or other electrical disturbances
- Products exposed to unsuitable temperature, humidity or environmental conditions
- Scratches, abrasions or deterioration caused by paints, solvents, chemicals or abrasive cleaning
- Products that cannot be verified by the original invoice, delivery date or product number
- Products no longer owned by the original purchaser
- Products bought from an unauthorized seller or marketplace
- Transit breakage claims made without an unboxing video, or after 3 days of receipt of the order
- Claims where the damaged or defective part(s) are not returned for inspection
Environmental wear (not covered):
- Outdoor fixtures: Metal finishes naturally mature and painted finishes may fade with exposure to sun, rain and pollution.
- Coastal areas: Within 15 km of the sea, some corrosion is normal wear.
- Industrial/polluted environments: Corrosion caused by airborne pollutants is normal wear.
How to Identify a Genuine Fos Product
The warranty applies only to genuine products bought from Fos Lighting or an authorized dealer. Every genuine product has:
- A Fos Lighting hologram
- A tag with the warranty terms
- An invoice from Fos Designs & Services Pvt. Ltd. or an authorized online dealer
Limitation of Liability
To the extent permitted by law, Fos Lighting’s maximum liability under this warranty is limited to the original purchase price of the product.
Caring for Your Light
Clean finished metal regularly with a soft, dry cloth. Powder-coated fixtures can also be wiped occasionally with a damp cloth. Never use abrasive materials or strong cleaning agents, because they damage protective coatings and cause oxidation and discolouration.
Questions? Email info@foslighting.com or call +91-846-7854-367, Monday to Saturday, 11 AM – 6 PM.
This policy may be updated from time to time. The version published on this page applies.