At Fos Lighting, we’re dedicated to bringing you unique and beautiful lighting solutions. We want you to be completely satisfied with your purchase, and we also want to set clear expectations regarding our handcrafted products and policies.
The Nature of Handcrafted Products
Every item from Fos Lighting is meticulously handcrafted and hand-finished. This means that each piece is inherently unique, carrying the distinct touch of the artisan who created it.
Due to the artisanal nature of our products and factors beyond our control, please understand the following:
- Slight Variations: You can expect slight variations in the actual finish, texture, and detailing of your product compared to the images displayed on our website.
- Color & Photo Discrepancy: The colors and appearance in product photos may vary slightly from the physical item due to studio lighting, screen settings, and the natural characteristics of materials.
- Artisan & Production Differences: Since each piece is hand-worked by different artisans, and materials can vary slightly between production batches, there might be minor differences between individual pieces and across different production lots. These unique characteristics are a testament to the authentic, handcrafted quality of our goods, not imperfections.
Refund & Exchange Policy
Generally, all sales are final, and we do not accept returns or offer exchanges on purchased items.
However, we do provide solutions for specific situations with non-clearance items. For clearance items, please see the Clearance Stock section below.
- Damage During Transit (Non-Clearance Items): If your non-clearance product is unfortunately damaged during transit, please notify us within 3 days of receipt of the order. To process a free replacement, send an unboxing video, clear pictures of the broken parts and your invoice number to our customer service team.
- Completely Broken/Unusable Product (Non-Clearance Items): In rare instances where a non-clearance product is completely broken or unusable upon arrival, please send an unboxing video and pictures with your invoice number within 3 days of receipt of the order. Upon verification, you will have the option to choose between a replacement or store credit.
Please record an unboxing video from the moment you open the sealed package. It helps us assess the damage and improve our packing and handling for future orders. Transit damage claims without an unboxing video may not be accepted.
Clearance Stock
Items in our Clearance section are older stock, display pieces, discontinued designs or pieces with minor flaws. They are sold at a deep discount, at little or no profit, so that they find a home instead of sitting in our warehouse.
By purchasing a clearance item, you agree to the following:
- Sold as-is: Clearance items may have minor imperfections, chips, scratches, finish variations or defects. These are reflected in the price and are not grounds for a return, refund or exchange.
- All clearance sales are final: We do not offer refunds, returns, replacements or exchanges on clearance items.
- Transit damage: If a part of a clearance item is damaged in transit, please notify us within 3 days of receipt of the order with an unboxing video, clear photos and your invoice number. Where available, we will send a replacement for the damaged part only. Fitting the replacement part may require basic assembly or the help of a local electrician, at the customer’s cost.
- No cancellation after dispatch: Clearance orders can be cancelled only within 24 hours of placement and before dispatch.
If you’d like more photos or details of a clearance piece before you order, please WhatsApp us at +91-9899689630. We’re happy to help you decide.
Cancellation Policy
- Orders can be cancelled only within 24 hours of placement. Clearance orders must also be cancelled before dispatch.
- To cancel an order, please email us at info@foslighting.com or WhatsApp us at +91-9899689630 with your order number.
- We advise you to save your cancellation acknowledgment for your records.
- Refunds for eligible cancellations will be processed online within 7 working days.